Customer Service

If you have any questions about our products or about any order you have placed please don’t hesitate to contact us.

  • Contact Information
  • Shipping – rates for both domestic and international parcels
  • Returns – In addition to the protection afforded to New Zealanders under the Consumer Guarantees Act, the products we stock are supported by manufacturer’s warranties. If you have any issues with items purchased from Vintage Purls please contact us.

Vintage Purls Yarn

Vintage Purls branded yarns are milled in Napier, New Zealand using New Zealand sheep wools. They are hand-dyed in small batches in Dunedin, New Zealand. The process is not designed to create a uniform colour so please expect a range of tones and colours in your yarn. Skeins can vary within a batch, you may wish to alternate skeins to prevent obvious lines when a new skein is begun.

The wool content of our Sock and Max yarn is treated so that it can be machine washed and the yarn is designed to withstand regular cold machine washing. We do not recommend hot machine washing or high tumble dryer heat. Our other yarn lines should be hand washed in cool water, handle your garment with care so as to avoid felting.

Should you have any concerns or questions about our yarn please don’t hesitate to contact us. If our product is found to be faulty we will replace it.