If you have any concerns regarding the products you have purchased please do not hesitate to contact us.
Items purchased from Vintage Purls can be returned for a refund or exchange within 14 days of purchase so long as it is returned to us in unopened, unused, resaleable condition.
If we have mistakenly sent you the wrong item will will arrange for return and cover the cost of postage. Returns for other reasons require the customer to fund the cost of return.
We do our best to accurately depict the colour of our yarns but do please be aware that varying computer monitors can display colour differently. If you are unhappy with the colour of a yarn after you have purchased it please contact us within 14 days of purchase to arrange to return it for a refund of the yarn cost. Please be aware that we cannot refund postage charges in these circumstances.
KnitPro have a comprehensive warranty for their product:
All of us at KnitPro take “pride” in the products that we manufacture and sell. We want you enjoy a lifetime of enjoyment from every KnitPro product you purchase.
We offer a warranty on our products for three years from the date of purchase against any manufacturing related defects. While we do not anticipate any problems, in the rare instance of a product not performing up to high standards, due to a manufacturing related reason, KnitPro offers the following customer service and return policy:
All defective products will be replaced by shops from which these have been purchased. Request for replacement should be accompanied by a dated receipt/invoice issued by the store.
In the case of needle sets (e.g. Deluxe set), replacements will be provided for the affected needle only.
In the case of a pair of needles (Interchangeable, Straight, etc.), KnitPro will replace the affected needle only. The same policy applies to DPNs in which case replacement would be provided for the single needle only. However for sizes up till 3.25mm where 6 DPNs are offered in Symfonie Wood, replacement will not be offered as an extra needle is already provided in the set to cover any defect.
No replacement for damage is offered for needles subjected to undue stress such as severe pressure or being used as tools not related to needlework. Please remember that the smaller sizes between 2.00 mm to 4.00 mm are fragile and need to be handled carefully.
Majority of our needles and crochet hooks have the metric size printed on the main body of the product, however, with the on-going use, the printing may get light or wear off the products. Please note that this is not indicative of any defect in the needle, and will not be considered a cause for replacement.
The following items are not covered under our return policy:
Items not purchased through an authorized KnitPro dealer (e.g. eBay, Amazon purchase)
Non-saleable sample materials
Any discontinued merchandise will be replaced with a similar item, as available.